Please read our General Terms and Conditions carefully, as by placing your order you accept the terms and conditions described in this document!

If you have any questions about the use of our webshop, the purchase process, our products or our Terms and Conditions, you can contact us using the contact details below:

Seller’s details:

 

Operations, warehouse management, logistics:

Company name: Arvali Korlátolt Felelősségű Társaság
Headquarters: 1054 Budapest, Szabadság tér. 7. 1.em (Bank Center)
Address for correspondence: 1036 Budapest, Lajos u. 74-76. fszt. 4.
Phone: +36 70 647 4656 (08.00-16.00)
E-mail: info@alabpharma.hu
Tax number: 14586941-2-41
Company registration number: 13-09-177562
Court of registry: Budapest District Court of Registration .

Financial institution holding the account: CIB Bank Zrt.
Számlaszám: 10700392-48759908-51100005

Data of the hosting provider: RR ACKFOREST KFT.

Address: 1132 Budapest, Victor Hugo utca 11., 5. em. B05001.
Tax number: 14671858-2-41
Central telephone number:
+36 1 211 0044

E-mail: info@rackforest.com

Concepts:

Parties: seller and consumer/company jointly

Consumer: an adult, aged 18 or over, acting outside the scope of his/her economic activity or profession. a natural person over the age of

Consumer Contract: a contract where one of the parties is a Consumer

Warranties: in the case of a Consumer Contract, under the Civil Code

• a guarantee going beyond the legal obligation or voluntarily given for the proper performance of the contract
• a mandatory guarantee based on law

Contract: Conclusion of a sales contract between the Seller and the Consumer/Company using the webshop and e-mail

Distance contract: a contract for the purchase of a product or the provision of a service which is concluded without the simultaneous physical presence of the parties, using a means of distance communication within a distance selling system

means of communication between remote parties: a means of making a contractual statement in the absence of the parties, e.g. internet access device, form, catalogue, telephone

Product: marketable goods in the stock of our webshop, which are intended for sale, available for possession, subject to a contract

Business: a person acting in the course of his economic activity or profession

Webshop: our webshop, through which the contract is concluded

Relevant legislation:

• CLV. law on consumer protection
• LXXVI. law on copyright
• CVIII. Act on certain aspects of electronic commerce services and information society services
• 151/2003. (IX.22.) Government Decree on Compulsory Warranty for Durable Consumer Goods
• CXII. Act on the Right to Information Self-Determination and Freedom of Information
• Act V of 2007 on the Civil Code
• 19/2014. (IV.29.) NGM Decree on the procedural rules for handling warranty and guarantee claims for goods sold under a contract between a consumer and a business
• 45/2014. (II.26.) on the detailed rules of contracts between consumers and businesses
• European Parliament and Council (EU) 2016/679. Regulation (27.04.2016) on the processing and protection of personal data of natural persons and on the free movement of such data, repealing Regulation (EC) No 95/46/EC, i.e. the General Data Protection Regulation
• The European Parliament and Council (EU) 2018/302. Regulation (28.02.2018) on combating unjustified territorial restrictions of content and other forms of discrimination based on nationality, residence/establishment of the consumer in the internal market and amending Regulations (EC) No 2006/2004 and (EU) 2017/2394. and amending Directive 2009/22/EC

Scope and adoption of the GTC:

In addition to the applicable legislation, the content of the contract to be concluded is also governed by the General Terms and Conditions. In this context, we summarise the rights and obligations of the Consumer and the Seller, the conditions for concluding the contract, the terms of payment and delivery, the time limits, the rules on liability and the conditions for exercising the right of withdrawal.

By placing your order, you accept our General Terms and Conditions, which will be included in the contract to be concluded.

Contract language and form:

The language of the contract is Hungarian.

The contract is concluded by placing an order and accepting these General Terms and Conditions.

Prices:

Prices are in HUF. Our prices are gross prices and include VAT. We reserve the right to change prices.

Complaints and redress:

The Consumer can send us any complaints about the product or our activities via the following contact details:

• Postal address: Arvali Kft. 1036 Budapest, Lajos u. 74-76. fszt. 4.
• E-mail cím:info@arvalicom.com
• Phone number: +36 70 647 4656 (08.00-16.00)

The Consumer may make his/her complaint in writing in the first instance, or in some cases orally. The complaint may relate to the conduct, work or omission of a person acting on behalf of the Seller directly connected with the marketing or sale of the product.

Your verbal complaint will be investigated and resolved as soon as possible. If the Consumer does not agree with the handling of the complaint or if it is not possible to investigate the complaint without delay, we will take a record of the complaint and our position on it, a copy of which will be sent to the Consumer. Our company will respond to the written complaint in writing within 30 days of receipt.

The record of the complaint should include the following:

• The place, method and time of lodging a complaint
• Name, address and contact details of the consumer
• A detailed description of the consumer complaint and a list of documents, records and evidence
• A statement by the Seller of its position on the Consumer Complaint, if it can be investigated promptly
• the place and time of recording of the minutes
• The unique identification number of the complaint

The Seller shall keep the record of the complaint and a copy of the reply for 5 years and shall present it to the inspection authority upon request.

The Seller shall inform the Consumer in writing, if the complaint is rejected, which authority or Conciliation Body he/she may refer the complaint to. The information shall include the seat, mailing address, contact details (website, e-mail, telephone number) of the competent authority and the Conciliation Body of the Consumer’s place of residence/residence, as well as the Seller’s position on the use of the Conciliation Body procedure to settle the Consumer dispute.

In the event that the dispute between the Seller and the Consumer is not resolved by negotiation, the Consumer may have further enforcement options:

Consumer Protection Authority procedure:

In the event of a breach of Consumer rights, the Consumer has the right to lodge a complaint with the Consumer Protection Authority of his/her place of residence. The authority will decide whether to proceed with the consumer protection procedure after having examined the complaint. The district offices are responsible for the first instance. Contact: http://jarasinfo.gov.hu/

Court proceedings:

Within the framework of civil proceedings, the Consumer shall be entitled to enforce his/her claim arising from the dispute before the courts in accordance with the provisions of the Civil Code 2013. V of 2016 and the 2016 Act on the Code of Civil Procedure. CXXX. according to the provisions of the law.

Conciliation Board procedure:

You have the right to apply to the Conciliation Body of your place of residence/residence if your Consumer complaint is rejected. The initiation of the procedure is subject to the Consumer attempting to settle the dispute directly with the Seller.

The Seller has a duty of cooperation in the conciliation procedure. On this basis, the Seller is obliged to send a reply to the Conciliation Board’s request, to appear at the hearing before the Conciliation Board and to ensure the participation of a person authorised to negotiate a settlement.

If the Seller’s registered office/establishment is located outside the county of the Chamber of the Chamber of Conciliation of the territorially competent conciliation body, the Seller’s obligation to cooperate shall include offering the consumer the possibility to reach a written settlement in accordance with the consumer’s request.

If the Seller fails to comply with the above obligation to cooperate, the matter will fall within the competence of the Consumer Protection Authority, which is obliged to impose fines in the event of infringing behaviour by companies, and cannot be waived.

The Consumer may request the opening of conciliation proceedings. The request must be made in writing (by letter, fax, telegram or electronic form on the Conciliation Board’s website) to the President of the Conciliation Board.

The application must include:

• The name, residence/residence, contact details of the Consumer
• Name, registered office/place of business of the company involved in the consumer dispute
• The Consumer’s position and the evidence and facts relating to it
• A declaration by the Consumer that he/she has tried to settle the dispute directly with the undertaking concerned
• A declaration by the Consumer that he/she has not initiated any other Conciliation Body proceedings in the case, has not initiated mediation proceedings, has not filed a statement of claim, has not applied for an order for payment
• Motion for a decision of the Board
• Signature of the Consumer
• If the Consumer has requested another body to replace the competent Conciliation Body, the following information must be provided

In any event, the document or a copy of the document to which the Consumer refers as evidence must be attached to the request.

If an authorised representative is acting on the complaint, the authorisation issued by the Consumer must be attached to the application.

For more information on the Conciliation Boards: http://www.bekeltetes.hu

Contact details of the competent local Conciliation Boards:

Baranya County Conciliation Board

7625 Pécs, Majorosy Imre u. 36.

(72) 507-154

bekelteto@pbkik.hu

Bács-Kiskun County Conciliation Board

6000 Kecskemét, Árpád krt. 4.

(76) 501-525, (76) 501-500

bkmkik@mail.datanet.hu

Békés County Conciliation Board

5600 Békéscsaba, Penza ltp. 5.

(66) 324-976, 446-354, 451-775

bmkik@bmkik.hu

Borsod-Abaúj-Zemplén County Conciliation Board

3525 Miskolc, Szentpáli u. 1.

(46) 501-091, 501-870

kalna.zsuzsa@bokik.hu

Budapest Conciliation Board

1016 Budapest, Krisztina krt. 99.

(1) 488-2131

(1) 488-2186

bekelteto.testulet@bkik.hu

Csongrád County Conciliation Board

6721 Szeged, Párizsi krt. 8-12.

(62) 486-987

E-mail address: info@csmkik.hu

Fejér County Conciliation Board

8000 Székesfehérvár, Hosszúséta tér 4-6.

(22) 510-310

fmkik@fmkik.hu

Győr-Moson-Sopron County Conciliation Board

9021 Győr, Szent István út 10/a.

(96) 520-217

bekelteto@gymskik.hu

Hajdú-Bihar County Conciliation Board

4025 Debrecen, Petőfi tér 10.

(52) 500-749

info@hbkik.hu

Heves County Conciliation Board

3300 Eger, Faiskola út 15.

(36) 416-660/105

hkik@hkik.hu

Jász-Nagykun-Szolnok County Conciliation Board

5000 Szolnok, Verseghy park 8.

(56) 510-610

kamara@jnszmkik.hu

Komárom-Esztergom County Conciliation Board

2800 Tatabánya, Fő tér 36.

(34) 513-010

kemkik@kemkik.hu

Nógrád County Conciliation Board

3100 Salgótarján, Alkotmány út 9/a

(32) 520-860

nkik@nkik.hu

Pest County Conciliation Board

1055 Budapest Kossuth tér 6-8.

(1)-474-7921

Somogy County Conciliation Board

7400 Kaposvár, Anna utca 6.

(82) 501-000

skik@skik.hu

Szabolcs-Szatmár-Bereg County Conciliation Board

4400 Nyíregyháza, Széchenyi u. 2.

(42) 311-544, (42) 420-180

endrediemese@invest.hu

Tolna County Conciliation Board

7100 Szekszárd, Arany J. u. 23-25.

(74) 411-661

kamara@tmkik.hu

Vas County Conciliation Board

9700 Szombathely, Honvéd tér 2.

(94) 312-356

vmkik@vmkik.hu

Veszprém County Conciliation Board

8200 Veszprém, Budapest u. 3.

(88) 429-008

vkik@veszpremikamara.hu

Zala County Conciliation Board

8900 Zalaegerszeg, Petőfi utca 24.

(92) 550-514

zmkik@zmkik.hu

Online dispute resolution platform:

On the website set up by the European Commission, after registering as a Consumer, by filling in the application form on the site, the Consumer can settle his/her online shopping disputes without having to go to court. This is another way of Consumer empowerment without distance limits.

You can complain about the product/service you have bought online.

You and the company you are complaining about can use this online dispute resolution platform to choose together which dispute resolution body will be entrusted with handling your complaint.

The online dispute resolution platform is available at: https://webgate.ec.europa.eu/odr/main/?event=main.home.show&lng=HU

Copyright:

The content of this website constitutes a work of authorship within the meaning of the Copyright Act 1999. LXXVI. Act 1. § (1), each part is protected by copyright. The unauthorised use of images and text on our website, as well as the use of malicious applications that modify our website, is prohibited, in accordance with the provisions of the same Act 16. § (1). Please note that the reproduction of material, images, videos, texts from our website and our database is only possible with the written consent of the copyright holder, with acknowledgement of the source.

Partial invalidity and code of conduct:

In the event that any part of the General Terms and Conditions is legally incomplete/irregular, that part shall be governed by the provisions of the applicable legislation. The rest of the contract remains valid.

Correction of data entry errors and responsibility for data accuracy:

During the order process, before confirming the order, you have the possibility to modify or correct the data provided. We are not responsible for the accuracy of the information you provide. Based on this information, we will issue an invoice and deliver the product(s) to the address indicated as the delivery address. By placing your order, you acknowledge that the Seller is entitled to charge you for any damages or costs resulting from any incorrect information provided by you. We are not responsible for any failure to perform due to incorrect data entry.

In case you notice in the confirmation e-mail that you have provided incorrect information, please notify us immediately within 24 hours.

Using the website

The shopping process

Product selection

Click on the product categories on the website to select the desired product range and the individual products within it. Click on each product to find its photo, article number, description and price. You must pay the price shown on the website when you make a purchase. Please note that we cannot be held responsible for any mistakes or incorrect data!

Add to basket

After selecting a Product, you can click on the “Add to Cart” button to add any number of Products to your cart without incurring any obligation to purchase or pay, as adding a Product to your cart does not constitute an offer.

We recommend that you add a product to your shopping cart even if you are not sure whether you want to buy it, because this way you can see which products you have selected at the moment with a single click, and you can view and compare them on one screen. The contents of the shopping cart can be freely modified until the order is finalised – until the “Order” button is pressed -, products can be removed from the cart, new products can be added to the cart, and the desired product number can be changed.

View the Cart

When using the website, you can click on the “Shopping Cart” icon at the top of the website to open a separate window where you can choose to view the contents of your shopping cart. Here you can remove selected products from the basket or change the number of items in the basket. If you do not wish to select any additional products and add them to your shopping cart, you can proceed directly to the checkout process by clicking on the “Checkout” button.

Entering customer data

After pressing the “Checkout” button, you will see the contents of your shopping cart, the delivery address and the delivery and payment methods. After specifying the payment methods. the amount payable after the purchase of the products you have chosen shows the total purchase price you will pay, including delivery costs.

Order as a guest, without registration.

After entering the delivery address, you have the option to buy as a guest without registering. In this case, after filling in your personal data and delivery address, leave the checkbox before the “Create account?” button empty,

Login: you can log in to your account with your registered email address and password. In this text box you have the possibility to create your own user account by entering your full name, email address and password. You can continue by clicking on the continue button.

Finalising the order (making an offer)

If you are satisfied that the contents of your shopping cart correspond to the products you wish to order and that your details are correct, you can complete your order by clicking on the “Submit Order” button. The information provided on the website does not constitute an offer by the Seller to enter into a contract. In the case of orders covered by these GTC, you are considered to be the Bidder and the contract is concluded upon acceptance by the Seller of the offer made by you through the Website, subject to the provisions of these GTC.

By clicking on the “Submit Order” button, you expressly acknowledge that your offer shall be deemed to have been made and that your declaration shall be subject to payment in the event of confirmation by the Seller in accordance with these GTC.

Order processing, contract creation

You are bound by your offer for a period of 48 hours. If your offer is not confirmed by the Seller within 48 hours in accordance with these general terms and conditions, you are released from your obligation to bid. You can place your order at any time. The Seller will confirm your offer by e-mail no later than the working day after you send your offer. The contract is concluded upon acceptance by the Seller of your offer.

Payment by credit card

Pay quickly and securely by credit card in our online shop.

PayLike ApS provides our webshop with the possibility of card acceptance through its secure card acceptance system using the SSL protocol. When you pay by credit card, you will be redirected to the PayLike ApS payment page, so that you pay directly on the PayLike ApS site, which operates according to the rules and security standards of international card companies, and not on the webshop site.

The online shop does not have access to your card or account details, number or expiry date in any form and cannot access them.

To pay by credit card, you will need the following information:

• Card number (A number of 13-19 digits embossed or printed on the front of the card.)
• Expiry date (The number embossed or printed on the front of the card, in dd/mm format.)
• Validation code (Last three digits of the number sequence on the signature panel on the back of the card {CVV2, or CVC2}. If your card does not have such a code, please leave the corresponding field on the payment page blank.)

You can pay in our store with the following types of cards:

• MasterCard (embossed)
• Visa (embossed)
• Electron (not embossed)

For these cards, it is up to the issuing bank to determine whether it allows the card to be used online. If the bank that issued your Electron card has authorised the use of your card online, you can of course pay with your card in our online shop. For precise information, please contact the bank that issued your card.

• To accept Maestro cards, the bank issuing your card must also support the use of Maestro cards for e-commerce transactions. Please consult your bank! To further enhance the security of online card acceptance, Paylike ApS accepts and uses the Verified by Visa/MasterCard Secure Code (VbV/MSC) service. The service is that the bank issuing the card used for payment provides the cardholder with some additional means of identification, which is verified during the transaction and clearly identifies the person using the card.

If the VbV/MSC service is not available at the bank that issued your card or you have not requested it, the payment process will not change. The online store will redirect you to the PayLike ApS page, where you will enter your card details (card number, expiry date, validation code) and the payment for the goods/services purchased will be made. If your bank has the VbV/MSC service and you use it, the payment transaction process will change.

You will still need to enter your card details (card number, expiry date, validation code) in the PayLike ApS payment interface. However, the Payment interface will then automatically redirect you to the relevant page of the bank that issued your card, where you will need to complete the identification procedure. After successful identification, the payment transaction will continue, you will be notified of the success of the transaction and you will be redirected back to the online store interface. If the identification cannot be completed, the transaction will fail.

Payment in advance by bank transfer

In our store, you can pay the value of your purchase in advance by bank transfer. In this case, our store will issue an invoice for the value of the purchase and the purchase price must be paid to the bank account number on the invoice. We will start packing and shipping your order after we receive your payment.

If you have chosen to pay by bank transfer, we will send you a reminder after 3 working days if you fail to make the transfer. If the amount is not received on our account within 5 working days from the day the order is sent, your order will be automatically cancelled without notice.

We also charge a delivery fee for shipments returned marked “Not Found”, “Refused Delivery”, or “Undeliverable” due to multiple failed attempts, incorrect or incomplete delivery details.

If the delivery is not our fault, we will charge the customer for the delivery costs caused to us as damages. We will not be able to fulfil any further orders received with your name/address/telephone contact details until the balance is paid.

Orders are processed on a continuous basis, with purchases received on a given working day usually being delivered the following 1-2 working days. We can only cancel an order at the customer’s request if it has not yet been processed, invoiced, packed and delivered to the delivery companies.

Ways of receipt:

GLS and Boxy courier service:

Delivery charges apply for home delivery. Delivery time: 1-2 working days from dispatch.

GLS ParcelPoint:

• At most GLS ParcelPoints, you can collect your parcel 24 hours a day. You can find the list of GLS ParcelPoints at this link:https://gls-group.com/HU/hu/depo-csomagpont-kereses
• You will be notified by SMS or email as soon as your parcel arrives.
• You can also pay by credit card at GLS ParcelShop.

The package contains max. may weigh up to 20 kg. If you exceed 20 kg, we cannot provide this shipping method!

Delivery charges:

• Boxy home delivery: 1550 Ft including VAT.
• GLS parcel point: 999 Ft including VAT.
• GLS home delivery: 1397 Ft including VAT.
• Free delivery for orders over 30 000 gross. Free shipping does not apply to the coronavirus rapid tests.

The gross amount of the deposit is HUF 200.

“Boxy Nextday delivery – We will deliver the package the next day of your order!

Deadline:

The delivery time is 2-6 working days from the date of order confirmation. Any deviation from this deadline will be notified by e-mail.

Reservation and reservation of rights:

If you have previously ordered a product from us but did not receive it on delivery (except in the case where you have exercised your right of withdrawal) or the parcel was returned to us marked “Not wanted”, we will only fulfil the order if you pay the purchase price and delivery costs in advance.

Consumer information on the 45/2014. (II. 26.) Korm. Regulation:

Information on the Consumer’s right of withdrawal:

As a consumer, the Civil Code. 8:1. § 1. paragraph 3. only natural persons acting outside the scope of their profession, self-employed occupation or business activity, and therefore legal persons may not exercise the right of withdrawal without giving reasons!

The Consumer is bound by the provisions of the 45/2014. (II. 26.) Korm. Regulation 20. You have the right to withdraw without giving reasons under §. The Consumer may exercise his right of withdrawal in the case of a contract for the sale of goods within 14 days from the date of receipt of the goods. The Consumer may also exercise his right of withdrawal between the date of conclusion of the contract and the date of receipt of the product. If the Consumer has made an offer to conclude the contract, he has the right to withdraw the offer before the conclusion of the contract, which terminates the obligation to make an offer to conclude the contract.

WARNING FOR COVID TESTS!

A 45/2014. (II. 26.) Korm. Regulation, the product cannot be returned after delivery for health or hygiene reasons; therefore, the 14-day right of return does not apply to this product.

29 §(1) The consumer may not exercise the rights under Article 20. § (consumer’s right of withdrawal) e) in respect of a product in a sealed package which cannot be returned after opening after delivery for health or hygiene reasons.

 

Withdrawal notice, Consumer’s right of withdrawal and termination:

A 45/2014. (II. 26.) Korm. Regulation 20. §, the Consumer may exercise his right by making a declaration to that effect.

Validity of a consumer withdrawal notice:

The right of withdrawal is deemed to have been exercised within the time limit if the Consumer sends us a declaration within the time limit (14 days).

The Seller shall, upon receipt of the Consumer’s declaration of withdrawal, confirm electronically to the Consumer the fact of the exercise of the right of withdrawal and the acknowledgement thereof.

Our obligation in the event of withdrawal by the Consumer:

Seller’s obligation to refund:

If the Consumer has made use of the provisions of Article 45/2014. (II. 26.) Korm. Regulation 22. withdraws from the contract pursuant to § 7, the Seller shall refund the total amount paid by the Consumer within 14 days of becoming aware of the withdrawal.

How our company is obliged to refund:

A 45/2014. (II. 26.) Korm. Regulation 22. In the event of withdrawal/cancellation under § 5, the Seller shall refund the amount due to the Consumer in the same way as the payment method used by the Consumer. If the Consumer agrees, the Seller may use another method of payment for the refund, but the Consumer shall not be charged any additional fee. The Seller shall not be liable for any delay in performance due to a bank account number or postal address incorrectly provided by the Consumer.

Additional costs:

If the Consumer chooses a mode of delivery other than the usual, less costly one, the Seller is not obliged to reimburse the additional costs incurred. In such cases, a refund will be due up to the amount of the standard delivery charges indicated.

Right of retention:

We may withhold any refund due to the Consumer until the Consumer has returned the product or provided clear proof that the product has been returned. We do not accept parcels sent by courier or postage paid.

In case of withdrawal/cancellation of the consumer’s obligations:

Product return:

If the Consumer has made use of the provisions of Article 45/2014. (II. 26.) Korm. Regulation 22. withdraws from the contract pursuant to §, shall return the goods or hand them over to a person entitled to receive them without delay, but no later than 14 days after the withdrawal.

Costs related to the return of the product:

The cost of returning the product is the responsibility of the Consumer. The product must be returned to the Seller’s address. If the Consumer terminates the contract after the start of performance, he shall pay the Seller a fee proportionate to the services performed up to the date of notification of termination to the undertaking. The amount to be paid by the Consumer on a pro rata basis shall be determined on the basis of the total amount of the consideration agreed in the contract plus tax. We do not accept parcels sent by courier or postage paid.

Consumer responsibility for depreciation:

The Consumer shall be liable for depreciation resulting from use beyond the use necessary to establish the nature, characteristics and functioning of the product.

The Seller is obliged to refund the full amount of the purchase price only if the product is returned in its original packaging, free of defects and complete.

The right of withdrawal cannot be exercised in the following cases:

Please note that you may not exercise your right of withdrawal in accordance with the provisions of Government Decree 45/2014 (II.26.) Regulation 29. §. (1):

1. in the case of a contract for the provision of a service, after the service has been wholly performed, if the undertaking has begun performance with the consumer’s express prior consent and the consumer has acknowledged that he will lose his right of withdrawal after the service has been wholly performed;
2. in respect of a product or service the price or remuneration of which is outside the control of the money market firm, the 20. § (2) of this Regulation;
3. in the case of a product which is not a prefabricated product, which has been manufactured on the instructions or at the express request of the consumer, or a product which is clearly personalised for the consumer;
4. perishable or short-lived products;
5. for sealed products that cannot be returned after opening after delivery for health or hygiene reasons;
6. in respect of a product which, by its nature, is inseparably mixed with other products after the transfer;
7. an alcoholic beverage the real value of which is dependent on market fluctuations in a way beyond the undertaking’s control and the price of which was agreed between the parties at the time of the conclusion of the sales contract, but the contract is not performed until 30 days after the conclusion of the contract;
8. the sale of a copy of a sound or video recording or computer software in sealed packaging, if the consumer has opened the packaging after delivery;
9. for newspapers, periodicals and periodicals, with the exception of subscription contracts;
10. for contracts concluded by public auction;
11. for contracts for the provision of accommodation, transport, car rental, catering or leisure activities, with the exception of housing services, where a deadline or period for performance has been specified in the contract;
12. in respect of digital content provided on a non-tangible medium, where the undertaking has begun performance with the consumer’s express prior consent and the consumer has, at the same time as giving that consent, acknowledged that he or she will lose the right to receive the 20. §.

Accessories warranty:

Warranty, product warranty, guarantee:

This point of the Consumer Information is in accordance with the provisions of Government Decree 45/2014 (II.26.) Regulation 9. § (3) paragraph of the Government Decree 45/2014 (II.26.) Regulation 3. has been prepared using Annex No.

What rights do you have under a warranty claim?

You can ask for the product to be repaired or replaced, unless the option you choose is impossible or would involve disproportionate extra cost to the Seller.

What is the time limit for you to claim your warranty?

It is your responsibility to report the fault immediately after it is discovered, and at the latest within 2 months. You may not enforce your rights to claim damages beyond the 2 year limitation period from the date of performance of the contract.

What other conditions are there for the enforcement of your rights under the warranty?

Within 6 months from the date of performance, you may claim for a replacement warranty on the basis of the defect, provided that you prove that the product or service was provided by us. After 6 months from the date of performance, you must prove that the defect existed at the time of performance.

Product warranty:

In which cases can you exercise your right to a product guarantee?

In the event of a defect in the product, you can choose to claim under either the accessories warranty or the product warranty.

What rights do you have under a product warranty claim?

As a product warranty claim, you can only ask for the defective product to be repaired or replaced.

In which cases is the product considered defective?

A product is defective if it does not meet the quality requirements in force when it was placed on the market or if it does not have the characteristics described by the manufacturer.

What is the deadline for you to claim under the product warranty?

You have 2 years from the date the product was placed on the market by the manufacturer to make a product warranty claim. After this time limit, you lose this right.

Against whom and under what other conditions can you enforce your product warranty claim?

You can only exercise your warranty claim against the manufacturer/distributor of the movable item. You must prove that the product is defective in order to claim under a product warranty.

In what cases is the manufacturer/distributor exempted from its product warranty obligations?

The manufacturer/distributor is only exempted from its product warranty obligation if it can prove that:

• The defect was not detectable at the time of marketing according to the state of science and technology
• The defect in the product results from the application of a legal or regulatory requirement
• The product was not manufactured or marketed in the course of its business

The manufacturer/distributor only needs to prove 1 reason for exemption.

Please note that you cannot claim both a warranty and a product warranty for the same defect at the same time. However, in the event of a successful product warranty claim, you can assert a warranty claim against the manufacturer for the replaced product/repaired part.

Goodwill:

In which cases can you exercise your right to a guarantee?

In case of defective performance, the provisions of Decree 151/2003. (IX. 22.) Korm. the Seller is obliged to provide a guarantee under the Regulation.

The law provides for the provision of a guarantee for consumer durables such as technical goods, machinery, tools, etc., the purchase price of which exceeds HUF 10,000.

What are your rights under the warranty and within what time limits?

Decree 151/2003 on the compulsory guarantee for consumer durables. (IX. 22.) Korm. sets out the cases of mandatory guarantees. We do not provide any warranty for products outside of this scope. Warranty claims can be made within the warranty period. If the person obliged to provide the guarantee does not fulfil his/her obligation within a reasonable period of time after being requested to do so by the rightholder, the guarantee claim may be brought before a court within 3 months of the expiry of the period specified in the request, even if the guarantee period has already expired. Failure to meet this deadline will result in the loss of rights. The rules applicable to the exercise of the rights of warranty should apply to the enforcement of warranty claims. The warranty period is 1 year. Failure to meet this deadline will result in the loss of rights. The warranty period starts on the date of delivery of the consumer goods to the Consumer or the date of their installation (if carried out by the Seller). For warranty issues beyond one year, please contact the manufacturer.

Requires replacement within three working days:

You have the right to exchange products within 3 working days of purchase from our webshop. A request for replacement within 3 working days is subject to the provisions of Art. (IX. 22.) Korm. Regulation, which states that if you make a replacement request within 3 working days, the Seller must consider that the product was defective at the time of sale and must replace the product without further action.

When is the Seller released from his warranty obligation?

The Seller shall be released from its warranty obligation only if it proves that the cause of the defect arose after performance.

Please note that you may not make a warranty claim and a guarantee claim or a product warranty and a guarantee claim for the same defect at the same time.